ÌÇÐÄvlog¹ÙÍø

This ÌÇÐÄvlog¹ÙÍø program has been validated by the Credential Validation Service as an Ontario College Credential as required by the Ministry of Colleges, Universities, Research Excellence and Security.

As a graduate, you will be prepared to reliably demonstrate the ability to:

• Explain the role and responsibilities of an emergency response call taker/dispatcher.
• Communicate in a manner that demonstrates customer service skills and an assertive and professional approach to call taking.
• Manage calls using emergency telecommunications hardware/software.
• Assess and control calls using crisis management techniques.
• Demonstrate critical thinking, problem solving, and decision making in given simulated emergency situations.
• Demonstrate multitasking in role-plays of emergency calls.
• Prepare legal documentation and reports.
• Demonstrate and explain effective stress management techniques.
• Apply the knowledge of legal issues, ethics and relevant legislation to the role of an emergency call taker.

• Evaluate the communicationsÌý equipment and technical processes used in aÌý communications centre for dispatch and call-taking

• Demonstrate effective radio communication knowledge and procedures.
• Demonstrate crisis-handling techniques
• Explain the roles and responsibilities of the call taker in a range of disasters and emergencies.
• Interpret the Fire Marshall's Office communicator standards.
• Obtain patient history and communicate to ambulance responders.
• Recognize policy, procedures and legislation unique to emergency medical services.