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Campus
Delivery
Hybrid
Duration
2 Semesters (8 Months)
Credential
Ontario College Graduate Certificate

Program Learning Outcomes

This ÌÇÐÄvlog¹ÙÍø program has been validated by the Credential Validation Service as an Ontario College Credential as required by the Ministry of Colleges, Universities, Research Excellence and Security.

As a graduate, you will be prepared to reliably demonstrate the ability to:

  • Support business development by taking into account economic, political, social, global, and intercultural factors that influence the development of services, marketing strategies, customer retention, and sales programs.
  • Use qualitative and quantitative metrics to recommend services marketing and sales strategies in a global context.
  • Inform financial decision making that complies with jurisdictional practices.
  • Recommend strategies to maintain efficient, safe, secure, accessible and healthy hospitality and tourism operations that reduce risk and comply with jurisdictional legislation and legal obligation.
  • Support business development through the implementation of corporate sustainability, corporate social responsibility, and ethics principles.
  • Evaluate existing business and marketing programs to generate recommendations for local and global initiatives that support the strategic alignment of the organization’s business plan.
  • Use project management principles, tools, and techniques to define timelines and project deliverables for all members of cross-functional, intercultural, and multi-disciplinary teams.
  • Support the development of a service delivery model and implementation plan to account for practices within global settings.
  • Optimize negotiation frameworks to win support within various organizations across jurisdictions and cultural settings.
  • Prepare verbal, written and digital materials for the procurement of local and global services and commodities.