With this eight-month graduate certificate program, you will discover a world of opportunity in this multibillion-dollar hospitality industry that is fuelled by the delivery of outstanding service. Learn all you need to know about the business of hospitality and tourism, gain an understanding of key business practices in operations management, revenue management and marketing techniques.
The program will focus on developing your core skills in service design, delivery and experience. You will learn to link service design directly to the consistent delivery of business processes and systems used by organizations across the globe.
Throughout the program you will learn from industry leaders and educators while using state-of-the-art labs, business case studies and field work projects to enhance your expertise.
As an aspiring industry professional, you will study and work in a ÌÇÐÄvlog¹ÙÍø branded uniform helping you feel job-ready from the start. You must purchase the uniform at an additional cost.Ìý
Fieldwork is an integral element of your program, providing a way to integrate classroom learning with real business situations. You’ll benefit from 150 hours in a professional setting. This component is critical to your success and is a requirement to graduate.
Throughout this program you will develop the following skills:
This program offers the option to complete a work term, providing valuable hands-on experience in your field of study. Students interested in completing a work term should apply to the PROGRAMNAME ±è°ù´Ç²µ°ù²¹³¾.​
Students who select the work term stream will have the opportunity to participate in a work term(s) if eligibility requirements are maintained. Students will have the flexibility to transfer to the non-work term stream at any time. The work term(s) is similar in length to an academic semester and is typically a full-time position that may be paid or unpaid. The work term job search is student-driven and participation in the work term stream does not guarantee that a work position will be secured. However, students will receive guidance and support through in-class career workshops and one-on-one coaching to help prepare for the work term.
| Start in | Location | Availability |
|---|---|---|
| Sept. 2025 | Newnham | Suspended |
| Jan. 2026 | Newnham | Suspended |
Please note that availability is subject to change and a seat is not guaranteed.
| Start in | Location | Availability |
|---|---|---|
| Sept. 2025 | Newnham | Suspended |
| Jan. 2026 | Newnham | Suspended |
Please note that availability is subject to change and a seat is not guaranteed.
This program meets Post-Graduation Work Permit (PGWP) eligibility requirements.
This program is offered in ÌÇÐÄvlog¹ÙÍø's hybrid delivery format with some courses available in ÌÇÐÄvlog¹ÙÍø's flexible delivery format. Some coursework is online and some must be completed in person. Students will need to come on campus to complete in-person learning requirements. In courses delivered in the flexible format, using interactive learning spaces, professors teach in person to students in a physical classroom or lab and stream to students online at the same time. Students have a choice of coming to campus for an in-person experience or learning online.
Learn more: ³§±ð²Ô±ð³¦²¹â€™s program delivery options and how courses in this program will be delivered each term.
Graduates of the program can explore the following career options:
We’ve made a bold commitment to embed principles of sustainability into every business program we offer.
Learn more aboutÌýÌÇÐÄvlog¹ÙÍø Business’sÌýcommitment to sustainability.
